Our top priority at FoneGeek is customer satisfaction. We do our best to ensure that our software and services are functional and provide an enjoyable experience. If you have any questions about any of our products or you are not satisfied with any of our products or services, contact our support team (firstname.lastname@example.org). We are always on the lookout for opportunities to improve our products and services for your satisfaction.
All FoneGeek software products come with a free trial version aimed at allowing you to test the software before purchase. These free trial versions allow you to test the functionality of the program with limitations. For example, recovery tools may allow you to view the recoverable data but set a limitation on the final step.
At the same time, we offer a 30-day money back guarantee. We are unable to cancel orders after the 30-day period since this is a “try-before-you-buy” system. Refunds may also only be given under the following circumstances:
Requested refunds will be made to the original account used to make the payment and may only be offered under the following circumstances:
Erroneous, inadvertent or unintentional purchase of the optional Extended Download Service (EDS) or Registration Backup Service (RBS) made in addition to the product purchase. We will help you contact the payment platform to refund the cost of EDS or RBS.
In the event that the software purchased has terminal technical problems, and no solution was provided within 30 days. In such case, FoneGeek will refund the product price if you are unwilling to wait for an update.
You have purchased the same product twice or purchase two products with similar functions. FoneGeek will refund the purchase price of one of the products or exchange one product for you.
You do not receive registration code within 24 hours after purchase and haven’t received a timely response (within 48 hours) from the FoneGeek support team after contacting the support center. In this case, FoneGeek may cancel the order and offer a refund at your request.
You are unaware that it is an auto-renew order and you didn’t receive the auto-renew notification in your email inbox before the auto-renew occurred. You should contact us within 7 days of the auto-renewal, and we will offer a refund.
You paid twice or more times for one product due to technical problems with the payment platform or other technical reasons. In this case, FoneGeek will only charge once for one product and will refund the additional payments.
It is also important to note that once the refund has been issued, the corresponding license will be deactivated and you will be required to uninstall the software from your computer.
We will not be able to issue a refund under the following circumstances:
If you change your mind after purchase.
The purchase was part of a bundle.
You did not receive order confirmation e-mail and registration code in time, and didn't try online support or contact staff assistance.
Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting.
Refund request based on dissatisfaction caused by misunderstanding of the product's functions and capabilities.
Purchase of wrong products, followed by the purchase of products from another company.
Depending on the circumstances, we may however be able to exchange the software for you if you don’t need the one you’ve purchased.
We are open to comments and suggestions at any time and we are always willing to make concessions to reach the best possible solution for any problems with our products.